Tag Archives: satisfaction
Voice of the Customer Survey Results
Feedback is a gift. Good, bad, or ugly, we appreciate the honesty of our customers and what we learn from listening. Last fall, more than 275 brokerage employees and 2,400 policyholders completed our Annual Voice of the Customer survey. The … Read more
Our Annual Customer Survey is Back!
In order to provide service that meets or exceeds your expectations, we need to hear from you. One way we gauge our performance is through our annual customer survey. This year the survey runs September 14-30. Look for your email … Read more
We Asked Our Policyholders and Brokers How Satisfied They are with State Fund. Here’s What They Said.
Did you know that we have a department dedicated to collecting feedback from you and your clients to improve your experience with State Fund? Every year, the Customer Experience team takes the pulse of customer satisfaction through a Voice of … Read more
Tell Us How We’re Doing! Take Our Annual Customer Survey Starting September 15
This year our Voice of the Customer survey runs September 15-30. Look for an email invite in your mailbox mid-September. We encourage you and your staff to tell us what you think. We’ll use your feedback to shape our services … Read more