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16Sep 2022

Technology Corner

We are excited to share with you some of our technology upgrades in Audit, Underwriting, and Customer Service. These upgrades will not only save our customers time, but also ensure that your interactions with us are more productive.

Audit

We’re improving the audit experience for your client!

The launch of our new Premium Audit system is providing a quicker and more efficient audit experience. Our secure portal enables policyholders to easily complete forms and upload documents versus sending them via email or the postal service. But, it doesn’t end there. We’re pleased to offer resources that take the mystery out of the audit process: Premium Audit videos and our very popular Employer Education Webinars.

Underwriting

Don’t bind later, BindNow!

We have good news for you! As of September 12, we are expanding the functionality of BindNow to accommodate digital bind and payment availability for most Middle Market, Large, and Specialty New Business at State Fund.

Customer Service

Need assistance? We’re here to help with live chat

Our Policy Assistance Team is here to answer your questions online. Through our live chat feature, you can get help in real-time [M-F, 7:30 a.m. to 5:30 p.m., PT]. Once you’re logged in, click the “A representative is here to help” button for assistance with:

  • Certificates and Endorsements
  • Policy updates
  • Loss runs and Documents
  • Cancellations and Withdrawals
  • Billing and Pricing
  • And much more!

We look forward to sharing additional technology enhancements as they become available. As always, please contact us at (888) 782‑8338 with any questions.

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