In response to the COVID-19 pandemic and its impacts on businesses throughout California, we placed a moratorium on all policy cancellations beginning in March. The purpose of the moratorium was to allow our policyholders to maintain coverage while they focused on the crisis and prioritized the health and safety of their employees and customers.
As work restrictions ease across the state, we are lifting the moratorium to ensure that we can continue to provide fairly priced workers’ compensation coverage to any California business that needs it.
On November 15, 2020, we will resume the policy cancellation process for businesses that have outstanding obligations to pay premiums and/or send payroll reports to us and have not worked with us on plans to resolve them.
We have been in contact with our policyholders to notify them that the policy cancellation process will resume in November and have advised them to contact us as soon as possible if they haven’t already done so.
A dedicated servicing team has been reaching out to all customers with outstanding premium payment and /or payroll reporting obligations since the beginning of our cancellation moratorium. That team will continue those efforts over the coming weeks and months to provide support and options, such as payment plans, to any policyholder who needs it.
If you have affected clients, your State Fund representative will be in touch in the coming weeks with a customized list of policies. Please encourage impacted policyholders to call our Customer Service Center at 888-782-8338. We want to help all businesses succeed during this challenging time, and we are willing to be flexible in every way we can.